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First, Be Familiar with Joining a Zoom Meeting

Click link below if you need to get familiar with joining a Zoom meeting.

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To Join with Drexel Account, Do this Before You Join a Zoom Meeting -- Only Once Per Computer

Instructions to Join a Zoom Meeting

  1. Students/Participants: Click Zoom meeting link given to you by instructor, listed in Bb Learn course section, sent to you in email, or calendar invite, Slack, Discord, etc.
    Hosts: Sign in to https://drexel.zoom.us with Drexel userid & password. Then click "Join meeting."

  2. Open link with Zoom or zoom.us if prompted.
    1. Or download, open, & install the Zoom program, when prompted.
  3. Enter name and email (if prompted).

  4. Sign in to Drexel Connect screen, if prompted.
  5. In the meeting, click “Join With Computer Audio.”

If Zoom Asks for a Password or Login

Login Issues or Redirecting to zoom.us from drexel.zoom.us

Visit the following link if you are a Drexel student, instructor, staff member, or faculty member, and if you have login issues, or if you are redirected to zoom.us from drexel.zoom.us:

Audio Problems? Or Join by Telephone?

Share Your Computer Display

Using Zoom on Android or iPad or iPhone

System Requirements

Tips and Basic Troubleshooting

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Zoom Video Tutorials

Echo Occurring?

  • Everyone in the same physical room as the host user should *mute their computer microphones and computer speaker volume.*
  • The host user is the exception. The host user should NOT mute their computer microphone and computer speakers UNLESS the host use is using a phone or speakerphone for audio.
    • If the host user is using a phone or speakerphone for audio, then the host indeed should mute their computer microphone and computer speakers.

Screen Freeze or Lag? Delayed Audio?

  1. Have all participants mute their audio and/or shut down their video when they are not using it.

  2. All participants should close any open applications or browser tabs or windows they are not using during the meeting.

    1. Closing non-essential apps in the lower right (System Tray) in Windows or upper right (Menu Bar) in Mac could help as well.

Deleted a Scheduled Meeting or a Recording

General Tips

  • Try the above tips *FIRST,* and only do the ones below if the issues persist.
  • Screen sharing or application sharing of very high resolution or 4K displays can sometimes be a factor.

    • Ask presenters to change their display resolution to something closer to 1920x1080 (which is still HD).
  • Participants on their own personal WiFi or other network might to try shutting down any other devices on their personal WiFi network to increase the overall available bandwidth.

  • Do not use https://zoom.us for Drexel Zoom.
  • Only host 1 meeting at a time on your own account.
  • Drexel Zoom meetings can be schedule to last as long as 24 hours long, if need be.
  • Zoom meetings recorded to the cloud are captioned and transcribed automatically and available to those who attend.
    • The captioning and transcript are not good enough for students or instructors who need special accommodations.
  • International participants can use Zoom to hear and be heard for free through their computer.
  • International phone rates apply if the phone is used for audio.

Hosting

You only need to sign in as a Host if you want to record a meeting, mute/unmute all, or use breakout rooms.

ALL Drexel students, professional staff, instructors, and faculty have a Drexel Pro Zoom account and can host their own Zoom meetings.

Advanced Instructions

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Help Center

Video Tutorials

Get Meeting ID and Meeting Quality Stats during Meeting

 Multiple Presenters on Multiple Computers in the Same Room

Connecting to Microphone and Video Camera by USB or in the CCI classroom

Linux Use

Outlook Plugin or Add-in for Zoom

Tips for Virtual Walk In Hours or if Zoom Link Publicly Posted

Non-Drexel People Can Get Free Zoom Account

Non-Drexel people do NOT need to sign in to join a Zoom meeting usually. They just need a Zoom meeting link or ID.

They can do this to try out Zoom before a real meeting.

  1. Visit https://zoom.us.

  2. Register for a free Zoom account.

  3. Host a meeting yourself.

  4. Interfaces for free and Pro Zoom accounts are identical.

If you need additional help with this, see the following webpage.

Need to Sign Out, Drexel CCI Users?

Closing your internet browser will sign you out, of course.

  1. Click the "Drexel University" logo in the upper left in the Zoom webpage.

     Click here to expand for an example screenshot.
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  2. Click "Sign In Standard."

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  3. Click "SIGN OUT" in the upper right.

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MORE HELP?

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NEED MORE HELP? Contact ihelp@drexel.edu or the CCI Commons HelpDesk at 215-895-2480.

*Additional Assistance is ONLY for Drexel University - College of Computing & Informatics (CCI) instructors, faculty, professional staff, and students.*

Anyone else should contact technical support for their own college, department, university, organization, or business.



MORE HELP?

 Click for MORE HELP.
Click link above to collapse this area.

NEED MORE HELP? Contact ihelp@drexel.edu or the CCI Commons HelpDesk at 215-895-2480.

*Additional Assistance is ONLY for Drexel University - College of Computing & Informatics (CCI) instructors, faculty, professional staff, and students.*

Anyone else should contact technical support for their own college, department, university, organization, or business.

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